jeetbala Privacy Policy — How We Handle Your Data

jeetbala collects personal data from you through a number of channels: directly when you register an account or contact our support team, automatically when you browse or use our platform, and from third-party payment providers in connection with deposit and withdrawal transactions. The categories of personal data we collect are described below.

Registration Data

When you create a jeetbala account, we collect the following information:

• Full legal name as it appears on your national identity card or passport.
• Date of birth (to verify that you meet the minimum age requirement of 18 years).
• Residential address, including division, district, and postal code within Bangladesh.
• Email address and mobile phone number (used for account communications and two-factor authentication).
• Username and encrypted password.

Identity Verification (KYC) Data

In order to process withdrawals and comply with our anti-money-laundering obligations, we may collect:

• Scanned or photographed copies of government-issued photo identification (National Identity Card, passport, or driving licence).
• Proof of residential address documents (utility bill, bank statement, or official correspondence issued within the previous three months).
• Evidence of ownership of the payment method used for deposits (e.g., a screenshot of your bKash, Nagad, or Rocket account registered in your name).
• A selfie photograph where required to match against submitted identity documents.

Transaction Data

When you make a deposit or request a withdrawal, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard), the transaction amount in Bangladeshi Taka (৳), the transaction date and time (Bangladesh Standard Time, UTC+6), and the transaction reference number issued by the payment provider.

Usage and Behavioural Data

When you use the jeetbala platform, our servers automatically record certain technical data, including:

• IP address and approximate geographic location (city-level, Bangladesh region).
• Device type, operating system, and browser version.
• Pages visited, features accessed, and time spent on each section of the platform.
• Betting and gaming history, including stakes placed, games played, and outcomes.
• Session start and end times.

Communications Data

If you contact our support team via WhatsApp, email, or live chat, we retain a record of that correspondence, including the content of messages and the date and time of contact. This data is used to resolve your query and to improve the quality of our customer support service.

jeetbala processes your personal data only for the purposes set out in this section. We rely on one or more of the following legal bases when processing your data: performance of a contract with you, compliance with a legal obligation, legitimate interests of the business (where these do not override your rights), or your explicit consent.

Purpose	Data Used	Legal Basis
Creating and managing your player account	Registration data, username, password	Contract performance
Processing deposits and withdrawals	Transaction data, KYC documents, payment method details	Contract performance, legal obligation
Age verification and identity checks	Date of birth, NID, passport, selfie	Legal obligation
Fraud prevention and security monitoring	IP address, device data, usage patterns, transaction data	Legitimate interests
Responsible gaming monitoring	Betting history, session data, deposit frequency	Legal obligation, legitimate interests
Customer support	Communications data, account data	Contract performance
Sending account notifications and security alerts	Email address, phone number	Contract performance
Improving platform performance and user experience	Usage and behavioural data (anonymised where possible)	Legitimate interests
Sending promotional offers (where you have opted in)	Email address, phone number, gaming preferences	Consent

jeetbala does not use your personal data for automated decision-making that produces significant legal effects on you without human review. If you believe an automated process has incorrectly affected your account, you have the right to request a manual review by contacting support at jeetbala.

jeetbala does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may, however, share your data with the following categories of third parties where strictly necessary to operate the platform and deliver our services:

Payment Processors

To process your deposits and withdrawals, your transaction data is shared with the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Visa, or Mastercard. Each of these providers operates under its own privacy policy and data protection obligations. jeetbala shares only the minimum data required to complete the transaction.

Game Technology Providers

Casino games on jeetbala are provided by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive limited technical identifiers (such as a pseudonymous player ID and session token) to load games and record game rounds. They do not receive your full name, NID, or financial details.

Identity Verification Services

Where jeetbala uses a third-party KYC verification provider to authenticate identity documents, your KYC data (name, date of birth, document images) may be transmitted to that provider securely. The provider processes this data solely for identity verification purposes and is contractually prohibited from using it for any other purpose.

Legal and Regulatory Authorities

jeetbala may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities if required to do so by law or in response to a lawful request. We will only make such disclosures where legally compelled to do so and will notify you to the extent permitted by law.

jeetbala uses cookies and similar tracking technologies to operate the platform, keep your session secure, remember your preferences, and understand how our users interact with the site. This section explains the types of cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, protect against cross-site request forgery (CSRF), and enable core features such as account balance display and bet slip management. Essential cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

jeetbala uses analytics cookies to collect aggregated, anonymised data about how players navigate the site — which pages are visited most often, where users drop off, and how long sessions last. This information is used solely to improve the platform experience for Bangladesh players. Analytics data is not linked to your personal identity.

Preference Cookies

Preference cookies remember your settings across sessions, such as your preferred game category (e.g., cricket betting, slots) and any display preferences you have configured within your account. These cookies improve your experience by reducing the need to reconfigure settings each time you log in.

Managing Cookies

You can manage or disable non-essential cookies at any time through your browser's settings menu. Most modern browsers allow you to block or delete cookies on a per-site or per-category basis. Please note that disabling essential cookies will impair your ability to use the jeetbala platform. For full instructions on managing cookies in your specific browser, consult your browser's help documentation.

jeetbala implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security approach includes the following:

• SSL/TLS Encryption: All data transmitted between your device and jeetbala is encrypted in transit using SSL/TLS protocols. This applies to all platform pages, including login, deposit, and withdrawal flows.
• Password Hashing: Account passwords are stored using a strong one-way cryptographic hashing algorithm. jeetbala staff cannot view your password in plain text under any circumstances.
• Access Controls: Access to personal data within our systems is restricted to staff who require it to perform their job responsibilities. All internal data access is logged and audited.
• Secure Data Storage: Personal data and KYC documents are stored on secured servers with access controls, encryption at rest, and regular security audits.
• Fraud Detection Systems: jeetbala operates automated and manual fraud monitoring systems that analyse account behaviour patterns to detect and respond to suspicious activity in real time.
• Incident Response: In the event of a data security incident that affects your personal data, jeetbala will notify affected players promptly and take all necessary steps to contain and remediate the incident.

While jeetbala takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact support at jeetbala immediately.

jeetbala retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory obligation
KYC identity documents	5 years after account closure	Anti-money-laundering compliance
Transaction records	5 years from transaction date	Financial record-keeping obligations
Betting and gaming history	3 years from last activity	Dispute resolution, responsible gaming
Customer support communications	2 years from date of contact	Service quality and dispute resolution
Analytics and usage data	12 months (anonymised after 90 days)	Platform improvement
Marketing consent records	Until consent is withdrawn + 1 year	Proof of lawful marketing basis

When your personal data is no longer required, jeetbala will securely delete or anonymise it. If you request deletion of your account and associated data, we will action that request within 30 days subject to any overriding legal retention obligations described above.

As a jeetbala player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at jeetbala with your account username and a description of your request. We will respond within 30 days.

• Right of Access: You have the right to request a copy of all personal data that jeetbala holds about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as email address and phone number) directly within your account settings.
• Right to Erasure: You may request that jeetbala delete your personal data. We will honour this request where the data is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that prevent immediate deletion.
• Right to Restrict Processing: In certain circumstances, you may request that jeetbala temporarily suspend processing of your data — for example, while an inaccuracy is being investigated or a legal claim is being assessed.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request that we provide your data in a machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes. We will assess your objection and cease processing unless we can demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time by contacting support at jeetbala or using the unsubscribe mechanism in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

jeetbala reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the jeetbala platform at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be accessible on this page. The effective date at the top of the document will be updated whenever a new version is published. If you continue to use the jeetbala platform after a revised Policy comes into effect, your continued use constitutes acceptance of the updated terms. If you do not agree to the revised Policy, you should close your account by contacting our support team.

Privacy Contact: For all privacy-related enquiries, data access requests, or complaints regarding how jeetbala handles your personal data, please contact our dedicated privacy team:

• Email: support at jeetbala (subject line: "Privacy Enquiry")
• WhatsApp: +880 1700 000000 (available 24/7, Bangladesh Standard Time)
• Response time: Email within 4 hours; WhatsApp within 5 minutes during active hours

This Privacy Policy was published in January 2026 and applies to all players accessing jeetbala. It supersedes all prior privacy notices issued by the platform.